Effective date: May 20, 2024
Privacy Policy for Guidanceopedia Classes
Welcome to Guidanceopedia Classes. Your privacy is important to us. This policy explains how we collect, use, and protect your information when you visit our website (neet-jeemaincoaching.com) or enroll at our physical coaching center: 3/11, 1st Floor, East Patel Nagar Market, Patel Nagar, New Delhi – 110008, India.
1. What Data We Collect
- Contact Details: Name, address, email, and phone number of students and parents.
- Academic Details: Previous school records, grades, and marks obtained in competitive exams.
- Usage Data: Information about how you use our website, including IP addresses and browser types.
- Cookies: Small files used to improve website experience.
- CCTV Records: Video footage captured at our coaching center for safety and security.
- Communication: Records of your emails, calls, and messages with us.
2. How We Use Your Data
We use the data collected for several purposes:
- To process admissions and maintain student records.
- To provide teaching, exam preparation, and academic support.
- To communicate schedule updates and results.
- To send marketing updates about our programs (only with your consent).
- To ensure safety and security at our physical center through CCTV monitoring.
3. Legal Basis and Consent
We process your information according to Indian laws, including the Information Technology Act, 2000 and the Sensitive Personal Data or Information (SPDI) Rules. By providing your details or enrolling, you give your free and informed consent for us to use your data as described here.
4. Data Sharing
We do not sell your personal data. We may share information with:
- Internal staff and educators to provide teaching services.
- Service providers for website maintenance and portal management.
- Payment processors for fee collection.
- Legal authorities if required by law or to protect our legal rights.
5. Storage, Security, and Retention
We implement strict security measures to protect your data from unauthorized access. Your information is stored for as long as necessary to fulfill the purposes of your coaching or as required for legal and tax compliance.
6. Cookies and Tracking
Our website uses cookies to remember your preferences and analyze how visitors use our site. You can adjust your browser settings to refuse cookies, though some website features may not work as a result.
7. Your Rights and Choices
You have the right to access the data we hold, correct any mistakes, or withdraw your consent at any time. You can also opt-out of receiving marketing emails or SMS by contacting us directly.
8. Children’s Data and Parents' Consent
Most of our students are minors. We collect student data only with the consent and knowledge of their parents or legal guardians. Parents have the right to review their child's data and ask for its deletion.
9. Third-Party Links
Our website may contain links to external sites (like exam boards). We are not responsible for the privacy practices of those other websites.
10. Updates to this Policy
We may update this policy occasionally to reflect changes in law or our services. We encourage you to review this page periodically.
11. Contact Details and Grievance Officer
If you have any questions or grievances, please contact us at:
Guidanceopedia Classes
3/11, 1st Floor, East Patel Nagar Market, Patel Nagar, New Delhi – 110008, India
Email: tarunsir@neet-jeemaincoaching.com
Phone: +91-9773776383
Grievance Officer:
Name: Dr Harshita
Email: tarunsir@neet-jeemaincoaching.com